Shipping & Return

Shipping or Self Pickup
We currently ship to West (Peninsula) Malaysia and East Malaysia. We provide real-time shipping rates within your cart so that you will know the exact shipping rates before checking out.

Estimated Delivery Times
West Malaysia: Around 1-3 working days
East Malaysia: Around 3-5 working days

You may also choose to pick up your order (free of charge) from our partner, The Natural Marketplace, located at:

Self Pickup Address
The Natural Marketplace
35-39 Jalan SS 2/64, SS 2, Petaling Jaya
Selangor, 47300, Malaysia
Self Pickup Hours:
Tuesdays – Sundays 09:30 to 18:30 MYT. Closed Mondays.

Orders placed before 23:59 MYT will be available for pick up the next day after 14:00 MYT (except Mondays). To opt for self pickup, please select “Self pickup” on the checkout page. Orders will be kept for a maximum of 30 days.

Return and Exchange Policy
At Owlganic Market, we make every effort to ensure that you are satisfied with your order. If you are not satisfied, you can request to exchange an item given that:

  • The product is in its original packaging and is unused, and
  • Have a valid proof of purchase from Owlganic Market, and
  • Returns are requested within five (5) days of receiving the product, and
  • The product is returned to Owlganic Market*

Items are non-refundable; items can be exchanged for equal or lesser value.

To request a return, please fill out this form, select the topic “Request a Return,” and enter your order number and product in the Message box. Our concierge will reply within two (2) working days. If all conditions are satisfied above, our concierge will work with you to arrange for an exchange.

*Shipping fees for the return will be borne by the customer.